Refund policy

Returns & Refunds

Every Bedazzled Club kit is packed by hand in Dubai and checked before it leaves us. Because our kits contain loose rhinestones, adhesive and a printed canvas that can be started straight away, we are not able to accept returns for change of mind once an order has been dispatched.

Damaged, faulty or incorrect items

If your kit arrives damaged, incomplete, or is not the design you ordered, we will replace it or refund it in full. Please email clubbedazzled@gmail.com within 7 days of delivery with your order number, a photo of the item and of the outer packaging, and a short description of the problem.

We reply within 24 hours. Once the issue is confirmed we send a replacement at our cost, or refund you to your original payment method. Refunds are processed within 5 business days of approval; your bank may take a further 5 to 10 days to show the amount.

Please keep the item and its packaging until the claim is resolved. If we ask you to return it, we arrange and pay for the collection.

Cancelling an order

If your order has not yet been dispatched, email us and we will cancel it and refund you in full. Once a parcel has been handed to the courier it can no longer be cancelled.

Your statutory rights

Nothing in this policy affects the rights you have under UAE Federal Law No. 15 of 2020 on Consumer Protection, including your right to a remedy for goods that are defective or not as described.

Contact

Bedazzled Club — clubbedazzled@gmail.com
Dubai, United Arab Emirates